About the Quicken Loans Reviews website: We ask our clients to fill out a survey after a mortgage refinance or home loan. The results are on this website. These are real people with real opinions, unedited (with the usual exceptions of personal info, profanity and off topic remarks being removed) and uncensored.
You can browse Quicken Loans reviews by date, mortgage experience and several other ways. When you’re ready to refinance or get a new home loan, please check out our mortgage rates and mortgage calculators.
Featured Video Review:
View all video reviewsOur Latest Review:
My number one motto: Customer service excellence is key to success. Jason Schumacher was an absolute joy to work with. His professionalism, responsiveness, and knowledge of the mortgage process was probably one of the only reasons I decided to switch to Quicken. My original loan was fine, but the rate was too high. I could have survived, but Jason's customer service (particularly his patience with me) was top-notch. I have been recommending Quicken Loans to family and friends since my refinance closed. I will definitely call Jason again if I decide to purchase another house.
Quicken Loans – EXCELLENT CUSTOMER SERVICE
November 6, 2009 By Katina from Fairfax, Virginia| Application Process: | 5 out of 5 |
|---|---|
| Loan Knowledge of Mortgage Banker: | 5 out of 5 |
| Loan option(s) offered: | 5 out of 5 |
| Customer Service from Mortgage Banker: | 5 out of 5 |
| Speed of Closing: | 5 out of 5 |
Number of times used Quicken Loans: 1 time
