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Overall Rating: 4 out of 5

Quicken Loans – Excellent Service

April 24, 2008 By BCookie from Toledo, Ohio
Client Experience
Application Process: 4 out of 5
Loan Knowledge of Mortgage Banker: 5 out of 5
Loan option(s) offered: 4 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 5 out of 5
Level of Mortgage Experience: Bought/Refinanced Multiple Times
Number of times used Quicken Loans: 1 time

I contacted several lenders before I selected Quicken. Quicken runs a tight ship - they are very careful about processing loans which are well documented. If all mortgage loans were reviewed as carefully as Quicken did mine, we wouldn't have a national sub-prime mortgage mess. Kudos to Quicken, kudos to the staff, kudos to the founder for his vision.

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