My original home mortgage was an adjustable rate getting ready to reset for the 2nd time! I tried several banks and mortgage companies looking for help...and frankly I not only didn't get the help I needed, I was treated very unprofessionally by many of them. I was referred to Quicken Loans by Sallie Mae (their sister company). From the first contact through the signing of the closing documents I was impressed by their professionalism and courtesy. Everything was well explained and if I did have any questions someone was always there to answer it promptly. Thanks Quicken Loans, you're a Lifesaver!!