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Quicken Loans – It Got Done

Overall Rating: 3 out of 5
July 1, 2009 By zaney from great falls, Montana
Client Experience
Application Process: 4 out of 5
Loan Knowledge of Mortgage Banker: 4 out of 5
Loan options(s) offered: 3 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 3 out of 5
Level of Mortgage Experience: Home Buying Reviews
Number of times used Quicken Loans: 1 time

Well it was time consuming, communication between departments was poor. I had to send the same verifications numerious times. The mortagage banker was great and kept on it but the "client care specialist dropped the ball continually and was very difficult to work with. Overall...well it's done.

Editor’s note: We apologize with any inconvenience you may have experienced with Quicken Loans. We are looking into this issue but we would like to get in contact to discuss this further. Please contact us at Kelly@quickenloans.com. We look forward to hearing from you!

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