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Overall Rating: 3 out of 5

Quicken Loans – It Was Good However There Was A Little Confusion

January 26, 2009 By Joe from Hobart, Indiana
Client Experience
Application Process: 4 out of 5
Loan Knowledge of Mortgage Banker: 4 out of 5
Loan option(s) offered: 5 out of 5
Customer Service from Mortgage Banker: 4 out of 5
Speed of Closing: 5 out of 5
Level of Mortgage Experience: Bought/Refinanced Multiple Times
Number of times used Quicken Loans: 1 time

If really would have been great to have one really knowledgable person who would follow with us through the entire process instead of changing to so many people...some more knowledgable than others. Sometimes it felt like were we being passed around.

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