Quicken Loans – Frustrated

February 8, 2008 By Loan from Tucson, Arizona

Client Experience

Application Process:	5 out of 5
Loan Knowledge of Mortgage Banker:	3 out of 5
Loan option(s) offered:	4 out of 5
Customer Service from Mortgage Banker:	4 out of 5
Speed of Closing:	3 out of 5

Level of Mortgage Experience: Bought/Refinanced Multiple Times
Number of times used Quicken Loans: 2 times

I\'m disappointed that things I told my mortgage person went on deaf ears; now I\'m still in the process of taking care of an issue well after my loan closed. I believe that my concerns should have been taken to heart and this issue taken care of prior to closing.

Editor’s note: The experience you had with your mortgage banker is unacceptable and we apologize for any inconvenience had. Quicken Loans strives for great customers service for our clients, which is why what you experienced is not common practice for us. This issue has been looked into so it can be corrected. If you are still having issues please feel free to contact us at Kelly@quickenloans.com, or call at (800)863-4332. We look forward to hearing from you and hope you choose Quicken Loans again.