Compared to the last two times I got a mortgage this time the process seemed much more complicated. At times I felt like a circus dog being made to jump through hoops of fire. I was asked for some documents that I felt were just crazy but I kept providing them and eventually they stopped asking. My closing date got pushed back but only a couple days so no big deal. There was a tense time at closing do to the money not arriving until an hour after we finished signing all the papers but in the end Quicken delivered as promised and refunded my application fee which was a real pleasant surprise. I tried my bank, Citi Bank, for a mortgage and they just blew me off, probably do to there own financial troubles at the time. I tried another mortgage broker who promised me the world but delivered a .5 higher percent interest rate two days later then Quicken and they asked me for all the same crazy paperwork. Sure I'd like to have had more choices for a mortgage and a lower interest rate but I feel I got a good deal from Quicken. I know the mortgage team worked hard for me and made it happen. They were always there when I needed them and kept me informed. I would highly recommend Quicken loans to anyone looking for a mortgage and will use them again when we buy an investment property.