Particular thanks go to Joslynn Child, who gave us outstanding service, even calling us back on a holiday to answer a question, for example. She helped us continue the refinance process during my temporary layoff, and finally locked us into a low rate loan when the time was just right. The closing was swift, painless, and easy - the closing attorney came to our house and the paperwork was all completed in less than 1/2 hour. I wholeheartedly recommend Quicken Loans.