Quicken Loans – Very Tricky Loan At First, But Thrid Loan Agent Made Everything Work Out.
April 27, 2009
By Brandon from Bloomington, Indiana
Level of Mortgage Experience: Returning Client Reviews
Number of times used Quicken Loans: 1 time
| Application Process: | 3 out of 5 |
|---|---|
| Loan Knowledge of Mortgage Banker: | 5 out of 5 |
| Loan options(s) offered: | 5 out of 5 |
| Customer Service from Mortgage Banker: | 5 out of 5 |
| Speed of Closing: | 5 out of 5 |
Number of times used Quicken Loans: 1 time
We started the process in January. I had some issues with the first loan agent (he forgot to lock in the rate and the rates went up and the loan was not possible); he no longer is with Quicken Loans. The second loan agent tried very hard to make it work, but still was unable to make it work. I requested the $500 applicationfee back, and Ann Copenhaver stepped into help. It took a while, but she worked with me everyday. The rates came down again and the loan was able to be done.
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