I was very pleased with the how easy the process was. Most of the time when a loan company helps you determine how to get approved, or if they can help you, there seems to be many let downs along the way. With Quicken it was exactly how the loan team said it would be. From the first minute on the phone, to the closing. I can't thank you enough. I tell all my friends if they are thinking of buying or refinancing, try quicken first.