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Quicken Loans – There When I Needed Guidance

Overall Rating: 5 out of 5
May 4, 2009 By Mom with chaos happening from Farmington, New Mexico
Client Experience
Application Process: 5 out of 5
Loan Knowledge of Mortgage Banker: 5 out of 5
Loan options(s) offered: 5 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 4 out of 5
Level of Mortgage Experience: Returning Client Reviews
Number of times used Quicken Loans: 1 time

Nicole and Stacey were there with me to guide me with the loan application process even though my life had a couple crises in the middle. (death in the family, and sick kids) They kept me going even though I had sleep deprivation and were patient with me. The local people we dealt with never came at the times they said they would. But, once they came they were friendly and professional. I am unsure of where the mixup was there.

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