Everything went very well. Nick Grant, our initial contact, was extremely helpful and turned our application around in almost no time. I have provided his name and contact information to several others interested in re-finance. The only slight inconvenience occured on the day of closing. The notary sent to close the loan was delayed by several hours. However, I don't feel this a reflection of poor service, it was simply a matter of too many loans closing at the end of the month.