Quicken Loans – Second Time Twice As Easy

June 23, 2009 By pastelasp8 from Fort Wayne, Indiana

Client Experience

Application Process:	5 out of 5
Loan Knowledge of Mortgage Banker:	5 out of 5
Loan option(s) offered:	5 out of 5
Customer Service from Mortgage Banker:	5 out of 5
Speed of Closing:	5 out of 5

Level of Mortgage Experience: First-Time Refinance
Number of times used Quicken Loans: 1 time

I choose working with Quicken over getting a loan from Countrywide because of the service. They weren't there when I called back. All of the information from the first loan was simply rolled into the next loan application. I liked that. The loan package was even better this time than last.