The closing was not even scheduled on the day of closing. Whoever does that did not schedule a Notary. My wife & I took off work for a 2:00pm appt.and no one showed up. I had to call your Michigan Offices and a Notary showed up 2 hours late. I found this to be very unprofessional. I asked everyone involved with my account to not sell my Loan to Countrywide who I despise as a company. What was done? The Loan was sold to Countrywide. Do you call that Customer Service??? Chris was the bright spot in a bad ordeal. Scott Hooper

Editor’s note: We apologize for any inconvenience you experienced with the notary and their timeliness. There was a mishap on our end and we have corrected this procedure so something like this will never happen in the future. That said, we  are glad that you could still close on your scheduled  day. As for your loan being sold to Country Wide, we would like to reiterate that Quicken Loans is still your mortgage company and we’re always available for any questions or concerns you have. Please remember, Country wide is only the servicer of your loan and under no circumstances will the conditions or terms of your mortgage ever change. If you would like to contact Quicken Loans at any time please feel free to email us at Kelly@quickenloans.com, or call at (800) 863-4332.