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Quicken Loans – Quicken Was Pretty Good.

Overall Rating: 4 out of 5
July 8, 2009 By Steve from Culpeper, Virginia
Client Experience
Application Process: 5 out of 5
Loan Knowledge of Mortgage Banker: 5 out of 5
Loan options(s) offered: 5 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 2 out of 5
Level of Mortgage Experience: Home Refinance Reviews
Number of times used Quicken Loans: 1 time

The subordination end of things was horrible. That falls on my other mortgagee, not Quicken. However, there were lots of times where there was more paperwork requested that was not communicated in a timely manner. Overall, the mortgage lender, his support staff and everyone that I have talked with or to at Quicken was very helpful and professional. The problems were minor speed bumps along the way.

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