Was a good 1st experience with quicken Loans. I did however have a couple of issues. One issue was soon after the process started. The fees that I was told I would pay went up. My quicken rep took care of it and adjusted it to the price that was agreed on. The second issue was that I was told I could set up bi-monthly payments. I was told that I could set this up through quicken but later found out that they do not not offer thier service. Then by another quicken rep I was told that I could set it up with the bank that buys my mortgage. The bank that bought my mortgage (Chase) does not have a program either. In the end I found this link http://www.dallasnews.com/s/dws/bus/scottburns/columns/archives/1998/980614SU.htm and I took care of my bi-monthly payement issues myself. Other than those two issues I was happy with the ease of the whole process. All reps were very friendly and quicken send periodic emails to let me know where we were in the re-fi process. Quicken sets up the appraisal and closing, all you have to do is pick a time and date. Very nice.

Editor’s note: We apologize with any inconvenience you may have experienced with Quicken Loans . We would like to get in contact to discuss this further. Please contact us at Kelly@quickenloans.com. We look forward to hearing from you!