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Overall Rating: 4 out of 5

Quicken Loans – Not Bad

July 15, 2009 By Wayne from Mooresville, North Carolina
Client Experience
Application Process: 3 out of 5
Loan Knowledge of Mortgage Banker: 4 out of 5
Loan option(s) offered: 3 out of 5
Customer Service from Mortgage Banker: 4 out of 5
Speed of Closing: 3 out of 5
Level of Mortgage Experience: Bought/Refinanced Multiple Times
Number of times used Quicken Loans: 1 time

Overall it wasn't bad, but some things feel more comfortable dealing with someone face to face. Mr. Harris was easy to deal with, which made it nice. Others, not so much. We found we really had to stick to our guns about some issues, and eventually you listened. No process is without some snaffus, but wasn't too much of a pain.

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