I was very leery of any online mortgage banking service, partly because I couldn't look someone in the eye, and partly because of the recent mortgage banking scares nationwide. My mortgage banker quickly calmed my fears, and got me the information I needed to make an informed decision that was correct for our situation. The whole process, from application to loan closing, was just a wonderful experience. I have ALREADY referred several additional customers, which is difficult for me because I am a banker myself, but I have nothing CLOSE to the products offered by Quicken to offer my customers. Thanks, Quicken!