Quicken Loans – Excellent Experience

October 8, 2009 By Cambridge from Cambridge, Massachusetts

Client Experience

Application Process:	5 out of 5
Loan Knowledge of Mortgage Banker:	5 out of 5
Loan option(s) offered:	5 out of 5
Customer Service from Mortgage Banker:	5 out of 5
Speed of Closing:	5 out of 5

Level of Mortgage Experience: First-Time Refinance
Number of times used Quicken Loans: 1 time

I did a lot of comparison shopping before deciding on Quicken Loans. They had the best rates and the Upromise arrangement and the fact that I won't have to pay any closing costs again for future transactions sealed the deal. I was able to navigate through the entire process with great ease and peace of mind. I felt like everyone that I interacted with knew what they were doing and were able to accomodate my schedule. I have already recommended Quicken Loans to friends who are considering refinancing.