I was very impressed with the professionalism of all of the agents of Quicken Loan that spoke with me. I also appreciated the closing at my home. That really saved me a lot of time and gas money! The appraisal also was done in a timely manner. I can only say that this was a wonderful experience and I am very happy with everyone that I spoke with concerning this refinance. I have recommended Quicken Loans to several of my friends who are in the process of refinancing their homes.