We worked with Quicken Loans on a refinance and I can honestly say that our experience with them was excellent, due mostly to the personal care which STACEY FARNETH gave to our account. Stacey always returned our calls or e-mails ON THE SAME day we made them; she answered all our questions and showed a great deal of patience with us and with the banks we had to deal with. When all seemed bleak, Stacey worked until the refi "happened" - she never gave up, and neither did we! I highly recommend her and Quicken Loans for their professionalism and ability to see things through to success!