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Overall Rating: 5 out of 5

Quicken Loans – Took Care Of Business!

June 19, 2009 By Sparky from Downey, California
Client Experience
Application Process: 5 out of 5
Loan Knowledge of Mortgage Banker: 5 out of 5
Loan option(s) offered: 5 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 5 out of 5
Level of Mortgage Experience: Bought/Refinanced Multiple Times
Number of times used Quicken Loans: 1 time

I was signed with another agency when I got in contact with Jerod. He said what the other company would do to change the rates and fees they would charge. At first I didn't believe him, then everything he'd said come to pass. Everything worked smoothly once I started the Quicken Loans process. I'm very very pleased with the service I received and the outcome of the process. Jerod Reeves was completely helpful and competant. All in all, a very good experience. Mark Sarell

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