the loan process went on forever. i believe you were trying to get me to give up so you could keep my 500 application fee. weeks after closing i am still waiting for my payment book. if i had been under any time or fiscal restraints, you would have won, because i would have had to quit and restart the process with someone else, which is what i should have done. next time, i stay with a local bank. Editor's Note: Thanks for posting your review. While I'm sorry you had a bad experience, I'd like the opportunity to look into your loan myself. Our intention is to always have a happy client at closing and that clearly did not happen here. I'd like to look into the process and why it took so long. We typically close in an average of 26 days. The 500 dollars is a good faith deposit and it covers 3rd party costs, such as; paying for home appraisals, a credit report, and paying underwriting/ processers who work on your loan. The deposit also locks your rate and is fully credited towards your closing fees. I'm sorry that you feel you had a bad experience. I'd like to look into your loan further. Please get in touch with me directly - kelly@QuickenLoans.com. Kelly Quicken Loans Kelly@QuickenLoans.com