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Overall Rating: 5 out of 5

Quicken Loans – Professional And Efficient

September 15, 2009 By Beth from Syracuse, New York
Client Experience
Application Process: 4 out of 5
Loan Knowledge of Mortgage Banker: 5 out of 5
Loan option(s) offered: 4 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 5 out of 5
Level of Mortgage Experience: Bought/Refinanced Multiple Times
Number of times used Quicken Loans: 1 time

Working with Quicken was like working with other top Internet firms like Amazon and Fidelity. After the fact, you say, "Why would anyone do it any other way?" Our mortgage banker, Edmond Benson, was courteous, professional and worked hard to find the very best solution for us, recommending an option we hadn't considered that better met our needs. He even "came back into work" on a day when he should have been sick in bed. I've never had an easier, more pleasant, more professional mortgage experience.

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