Working with Quicken was like working with other top Internet firms like Amazon and Fidelity. After the fact, you say, "Why would anyone do it any other way?" Our mortgage banker, Edmond Benson, was courteous, professional and worked hard to find the very best solution for us, recommending an option we hadn't considered that better met our needs. He even "came back into work" on a day when he should have been sick in bed. I've never had an easier, more pleasant, more professional mortgage experience.