Quicken Loans – Rough Start, But Ended Well
August 29, 2009 By Kurt from Milford, New Hampshire| Application Process: | 1 out of 5 |
|---|---|
| Loan Knowledge of Mortgage Banker: | 5 out of 5 |
| Loan option(s) offered: | 5 out of 5 |
| Customer Service from Mortgage Banker: | 5 out of 5 |
| Speed of Closing: | 3 out of 5 |
Number of times used Quicken Loans: 1 time
When I received the initial loan package, it contained a form that stated that I had agreed to leave the loan rate floating. Unfortunately, the topic had never been discussed and I had already given my $500 non-refundable deposit to get the loan process started. This resulted in many phone calls, additional loan packages with different numbers, phone calls that were not returned, several additional weeks of waiting to see if the original numbers would be honored, and their website saying that I had accepted a different loan. I am happy to say that all ended well and QuickenLoans honored the original agreement that I had made on the phone with the loan representative. Although it was a difficult process, I would recommend QuickenLoans to others because they ultimately did what they said they were going to do. Editor's Note: Thanks for the review! I'm sorry about all the confusion that seems to have occurred during your loan process. The Interest Rate Disclosure document that you signed in the application process is where you would lock your rate or have it remain floating. The document you signed must have been for a floating rate and states that within the document. However, I'm glad everything turned out good and would be glad to discuss any confusion you had during the process. My email is Kelly@quickenloans.com. Thanks, Kelly
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