Jason was very nice - excellent communicator At times we felt that Kellee Bauer was not listening, but rather had her own agenda, not listening to our concerns but enforcing hers. She chopped off questions with \"This is what we want\" without being clear. Editor's Note: Thanks for the review! It seems, although you had some complications with Kellee you were overall happy with Quicken Loans and would recommend us. However if you would like to contact me regarding what happened with Kellee, I would be more than happy to look into it. My email is, Kelly@quickenloans.com Thanks, Kelly