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Quicken Loans – Frustrated With Quicken’s Response

Overall Rating: 3 out of 5
November 5, 2009 By Rusty from Fairfax, Virginia
Client Experience
Application Process: 4 out of 5
Loan Knowledge of Mortgage Banker: 4 out of 5
Loan options(s) offered: 5 out of 5
Customer Service from Mortgage Banker: 5 out of 5
Speed of Closing: 4 out of 5
Level of Mortgage Experience: Returning Client Reviews
Number of times used Quicken Loans: 1 time

Quicken would post items that I needed to provide. Then I provided the documents. Then quicken would continue to ask for the same things I had already submitted. The loan got approved and things worked out in the end, but I was frustrated because only Quicken could post to this, they controlled what was posted, and it was at best just plain wrong. I was concerned that they would use this as a reason not to approve my loan and to let my rate lock expire. Editor's Note: Thanks for the review. I'm sorry that you had some concerns with your loan. However, it sounds like it all worked out in the end and you got your rate locked. If you would like to email me to discuss your concerns, my email is: Kelly@quickenloans.com Thanks, Kelly

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