|Application Process:||5 out of 5|
|Loan Knowledge of Mortgage Banker:||5 out of 5|
|Loan options(s) offered:||5 out of 5|
|Customer Service from Mortgage Banker:||5 out of 5|
|Speed of Closing:||5 out of 5|
Number of times used Quicken Loans: 1 time
I logged onto the website to inquire about a refinance. I was not even complete with my inquiry when the phone rang. It was Mortgage Banker Brian Markowitz. Within 5 minutes, he told me he could definitely refinance us with a much lower payment and lower interest rate! The whole team process was simply astounding. What had taken months with our original mortgage company took literally hours and was all done online, with the exception of the closing. Carlos Sanchez was our Client Services agent, but Brian Markowitz remained interested in us and to this day sends occasional emails to just say "Hello". What an amazing company and staff!