Quicken Loans – They Did A Good Job
December 15, 2009 By cheryl from oakdale, Pennsylvania| Application Process: | 4 out of 5 |
|---|---|
| Loan Knowledge of Mortgage Banker: | 4 out of 5 |
| Loan option(s) offered: | 4 out of 5 |
| Customer Service from Mortgage Banker: | 5 out of 5 |
| Speed of Closing: | 4 out of 5 |
Number of times used Quicken Loans: 1 time
Although the process went smooth with my banker, when I was passed off to the next person I never talked to him, and he was supposed to be my point of contact for the loan. I spoke to his "team" every time, never him. Editor's Note: Thanks for the review. I'm unaware of the details of your loan. However, the experience you seem to have had with your banker is unacceptable and I would like the chance to look into your loan. Please email me at Kelly@quickenloans.com. I'm glad that you seem to have rated us 4 and 5 out of 5 and would recommend us, but as I said please email me so that I can look into your process. Thanks, Kelly
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