Our loan officer, Michael Amine, was wonderful, as was Jason Graff, our Client Care Specialist. Had our approval very quickly, and then signed docs about three weeks later. The paperwork required of us was minimal, and the entire experience was the best we've ever had with a re-fi. I'm a notary signing agent, and I hear all the stories about problem transactions, as well as good ones. Quicken is at the top of the list of all the lenders I've dealt with, both in my own transactions and those of borrowers I've dealt with the past 10 years. Your loan documents are very clear and easy to read, as well. Thank you, so much!