At first I was hesitant to make deals on line because I could not see the person I was dealing with. Maybe it was because of the way other financial institutions treated me. I tried other places and got nowhere talking to computers all day. With Quicken Loans every question I asked came with an answer. I was even able to call my banker on his cell and would always get an answer within minutes. Quicken loans will definitely be a conversation I will bring up with all my friends.