I think the sales approach was a bit heavy -handed. The assumption is that the caller is pretty dumb -- the sales rep should ask questions first and respond accordingly. The fees were too high. Editor's Note: Thanks for your review. While I'm sorry you had a bad experience, I'd like the opportunity to look into your loan myself. Our intention is to always have a happy client at closing and that clearly did not happen here. Please feel free to email me at Kelly@quickenloans.com, so that I can look into your loan further and answer any questions you may have. Thanks, Kelly