I called many companies before I reached Quicken Loans. They answered my phone calls promptly. Not only did they answered all my questions, they gave me the best rates and the process was a breeze. I did not encounter any problems and they made it easy and convenient for me. I highly recommend Quicken Loans and especially Rick Diaz for all your mortgage needs. He will take care of you with the highest degree of professionalism and respect. Thank you.