Rick Diaz (Senior Mortgage Banker @ Quicken Loans) has worked with me on refinancing my home loan. He made the information very simple and easy to follow, and took the time to explain all the processes involved in refinancing my home loan. Through this process, he has earned and established my trust. He treated me with respect, honesty and courtesy. The loan process has went very smoothly and I am very greatful to have Rick at my side assisting and advising me on what proper steps to take. He treated me like a person, a human being instead of treating me like a fool, which is why I will recommend anyone who is either buying a home or refinancing to work Quicken Loans and especially Rick Diaz. If I could change anything it would be the 5 star boxes to 10\'s. I am very pleased! Thank you!