My first contact was with Rob Snyder, mortgage banker, after I submitted an inquiry online. Rob was knowledgeable, professional and eager to get me started in the process of refinancing my house. When he said we could complete the entire process in less than a month I was skeptical. Well, we actually finished everything in less than 3 1/2 weeks! After Rob got the process started, Mark Stoltz handled all the paperwork and documentation. He was easy to work with and kept the work right on schedule. I would definitely recommend Quicken to others considering a re-fi.