Working the details and paperwork for a home refinance with Quicken Loans was very easy. Their web-site is extremely easy to use when updating paperwork and determining what is needed next. My loan adviser, Gerard Lemionet, was easy to reach, very responsive, knowledgable, courteous, and patient as I worked to understand the different options and timelines available to me. Unlike another large financial institution I had worked with, Quicken Loans promised to complete all refinance actions and close the loan within 30 days and they kept to their word and did it!