I had a great experience working with my banker Joe Sarrach and the rest of his team. He helped me to get through the process that seemed endless with so much patience and great attitude. He kept me informed at all times and offered me best solutions for my mortgage needs. If you are a first-time home buyer, you need someone to "hold your hand", and Quicken Loans were able to provide this guidance and responded to my questions within minutes most of the time. My concern at first was that the process had to be done online and there was no in-person interaction, however I feel like I have built more trusting relationship than I would have otherwise in-person due to our multiple conversations over the phone and e-mail. I am grateful to Joe and Megan Carve, Senior Client Care Specialist/Processor, for this wonderful opportunity to own my first place.