I am very happy with the service that Sara Schaefer and Dion Johnson provided me during my refinance experience. They were professional and efficient - it was great to do this so easily and with so little hassle for me. I know they worked hard behind the scenes. A great big thank you to them and the Quicken team. P.S. The closing agent was also knowledgeable and able to complete the closing package quickly. Great teamwork on everyone's part!