Everyone was great. Julie Lewis and Melissa Heikkinen were very sweet and understanding. Everything was in plain language and easy to read. Thank You Quicken Loans. WE WERE TREATED WITH UTMOST RESPECT AND KINDSNESS EVEN WHEN WE DIDN'T UNDERSTAND SOME ASPECTS OF THE PROCESS. EVERYTHING WAS EXPLAINED IN PLAIN LANGUAGE SO THERE WASN'T MUCH AT ALL WE DIDN'T UNDERSTAND. Julie Lewis and Melissa Heikkinen were really patient with us and we love them both and are telling everyone about.