Quicken Loans Reviews Customer Service Ratings » First-Time Refinance

Professional Throughout

A Quicken Loans Client — Thu, 22 Jul 2010 19:43:25 +0000

My first contact was with Rob Snyder, mortgage banker, after I submitted an inquiry online. Rob was knowledgeable, professional and eager to get me started in the process of refinancing my house. When he said we could complete the entire process in less than a month I was skeptical. Well, we actually finished everything in less than 3 1/2 weeks! After Rob got the process started, Mark Stoltz handled all the paperwork and documentation. He was easy to work with and kept the work right on schedule. I would definitely recommend Quicken to others considering a re-fi.

Quicken Loans – Easy To Apply And Fast Closing

A Quicken Loans Client — Thu, 22 Jul 2010 19:34:55 +0000

A little confusion at the beginning gauging the right refinance options, once over that, everything went smooth and real fast

Quicken Loans – Easy And Competitive

A Quicken Loans Client — Thu, 22 Jul 2010 19:30:29 +0000

After shopping around for low interest rates I was pleased with the competitive rates Quicken was able to offer and my loan options were clearly presented to me by Rob Snyder. Even when our house appraisal came back much less favorable then I was expecting Quicken was able to keep the same low rate they promised and keep my monthly payments at the same level as promised, by using lender-paid PMI. (Getting rid of PMI was one of my goals in refinancing.) The small increase in closing costs was a small price to pay to have the peace of mind of a low fixed rate and affordable monthly payments. This was my second time using Quicken and I would definitely return to them in the future.

Quicken Loans – Fast And Efficient

A Quicken Loans Client — Thu, 22 Jul 2010 19:25:32 +0000

I would use Quicken again if need be. We were extremely satisfied with the service. Yes, we will tell friends and family members to consider Quicken too.

Quicken Loans – It Was A Great Experience Working With Nathan Ricci,He Is Very Professional In His Total Line Of Work.

A Quicken Loans Client — Thu, 22 Jul 2010 15:24:30 +0000

From the 1ST phone call till the day we closed (89)day’s from start to finish,Nathan Ricci put 150% into helping me secure my home loan.He went to bat for me several times,before hours ,after hours,nights,and even made follow up phone calls to me on the weekends.He did what ever it took to help me get my loan.It was a long road but what ever i needed he took care of me.Also on his team there was a young lady,her name was Sarah Lambert,she was also very professional in all aspects of her job.Towards the final day’s before closing i had said to Nathan and Sarah there are only two things you have not asked me for a DNA sample an my birth weight.They both laughed.All said and done if i had to do it over again both Nathan Ricci and Sarah Lambert employed by Quicken Loans would be by far my 1ST choice.Awesome job to both of you.

Thanks again for everything.
Bill Hazelton.

Quicken Loans – Simple, Professional, Honest, And Courtesy

A Quicken Loans Client — Thu, 22 Jul 2010 15:20:37 +0000

Rick Diaz (Senior Mortgage Banker @ Quicken Loans) has worked with me on refinancing my home loan. He made the information very simple and easy to follow, and took the time to explain all the processes involved in refinancing my home loan. Through this process, he has earned and established my trust. He treated me with respect, honesty and courtesy. The loan process has went very smoothly and I am very greatful to have Rick at my side assisting and advising me on what proper steps to take. He treated me like a person, a human being instead of treating me like a fool, which is why I will recommend anyone who is either buying a home or refinancing to work Quicken Loans and especially Rick Diaz. If I could change anything it would be the 5 star boxes to 10\’s. I am very pleased! Thank you!

Quicken Loans – Trustworthy, Answered Difficult Questions, Patient With Me, Treated Me As If I Were Their Family Member!

A Quicken Loans Client — Thu, 22 Jul 2010 15:18:26 +0000

Stacy McNary was absolutely awesome in guiding me perfectly through a complicated process for me. But Stacy was patient, extremely helpful in every way. I remember one day very vividly working at the local library , with a fax at the information desk, I was on a computer and using my cell phone with Stacy. It seemed like a nightmare to me. But Stacy was very reassurring that I was doing fine. She was very COOL and I really loved and appreciated her more than I could ever begin to express in words! Now it seems so funny and yet miraculous! She’s the GREATEST!

Quicken Loans – EASY AS PIE

A Quicken Loans Client — Thu, 22 Jul 2010 14:24:33 +0000

just had a few glitches with the closing. numbers were not correct so closing was a bit stressful

Quicken Loans – Easy Process – Good, Supportive Staff

A Quicken Loans Client — Wed, 21 Jul 2010 14:38:39 +0000

It was a pleasure working with Quicken Loans. They made this process easy and speedy. I really enjoyed working with them. I would highly recommend them to anyone.

Quicken Loans – Honest, Fast And Dependable.

A Quicken Loans Client — Wed, 21 Jul 2010 14:30:12 +0000

I was contacted by Quicken within 5 minutes after my online inquire and the deal was worked out in less than 30 minutes. It was a pleasure to work with Ashley Galaty and Lenny Katz. They are very polite and professional, and at the and I got the same deal as I was promised on the first day. The loan was closed at the convenience of my own home. Pleasant experience. Thank you.