Quicken Loans Reviews and Customer Service Ratings » Professional

Quicken Loans has excellent customer service

jbrown1 — Tue, 07 Feb 2012 15:53:08 +0000

Why do we keep going back to QuickenLoans? This was the third time my husband and I have refinanced. All we had to do was supply some information and QuickenLoans did all the rest. We liked how we could check the status of our loan on line 24/7 and we closed within 2 weeks. Plus, QuickenLoans has excellent customer service. They are always available to answer our question. Thanks to everyone for making this so easy!

Best Experience Ever

jbrown1 — Tue, 07 Feb 2012 15:49:34 +0000

Best experience ever. Tom Bitell was so helpful during the process. Everyone was very professional which is important to me. Would use Quicken Loans again and will refer my family and friends when a occasion rises. Thank you for the” QUICK” iest loan process ever

Very smooth

jbrown1 — Tue, 07 Feb 2012 15:47:54 +0000

Austin Niemiec was very professional and polite. He really tried to make our loan as stress-free as possible. Everything went very smooth and rather quickly….a pleasure! We will refer our friends and family to him whenever we see an opportunity to do so.

Listened to our needs

jbrown1 — Sun, 29 Jan 2012 15:56:02 +0000

Chris Pfeiffer was excellent to work with on our Re-Mortgage. He listened to our needs and worked to supply us with a solution that met all our needs

Professional And Thorough

A Quicken Loans Client — Sat, 15 Oct 2011 15:23:57 +0000

I had the pleasure of working with Denise Rodnick who was exceptionally well trained, thorough, patient and informative. I cannot express enough how much she kept me informed and up-to-date with the workings of the loan and the proper papers that were needed for the closing. Tim Briody and his staff should be complimented on their efforts to close a complicated transaction. Any of the other staff members that I had contact with were also well informed and very professional.

Realtor In The State Of GA

A Quicken Loans Client — Wed, 12 Oct 2011 15:27:19 +0000

I worked mostly with Clem. He was excellent in his communications, and I never had a problem reaching him or getting a return call. This transaction went smoothly and Clem was very polite and professional.

The Experience Has Been Great. I Appreciate The Referral! Everyone At Quickens Loans Has Been Great To Work With!

A Quicken Loans Client — Thu, 01 Sep 2011 21:00:51 +0000

My impression is great. I loved to work with everyone i was in touch with at Quicken Loans. I appreciate their professionalism in all aspects of the relationship.

Easy Re-FInance

A Quicken Loans Client — Thu, 01 Sep 2011 14:56:34 +0000

My experience with Quicken Loans came about as the result of a conversation with a friend who had used Quicken Loans several times. My first contact was with my mortgage broker, Heather Kroot, who made this experience easy and rather fun, as Heather is a fun kind of person. We both underwent foot surgery shortly after our first conversation and she never neglected to ask me how I was feeling. When I had questions about my re-fi, Heather was always available to offer an explanation and sooth my frazzled nerves. I felt that we had become friends through the 2 1/2 month process. Tara Bingham, who worked with Heather, was also lovely and professional. She repeatedly apologized for “disturbing me”, when she had to check in with me regarding my processing of the various documents needed for the re-financing. There were other people who also helped along the way and although nameless, everyone was very professional and extremely pleasant. There is no doubt that I would recommend Quicken Loans to anyone I know interested in refinancing a home and I would strongly recommend Heather and her team for their assistance.

Fast, Friendly, And Efficient Process

A Quicken Loans Client — Tue, 30 Aug 2011 17:08:16 +0000

I was rather shocked – and very pleasantly surprised – that a company as large as Quicken left me so completely satisfied. In todays global market so many companies see only numbers and this results in cold, impersonal customer service. I even find this to be the case at local banks. It tends to make you jaded. Which is why this was such a gratifying experience for me. “Cold, impersonal service” couldn’t have been futher from the truth with the Quicken team that processed my loan. Granted; turning a profit is the name of the game for any company. But the attention to detail and warm personal service Quicken delivered will ensure that it will continue to turn a profit year after year while it’s cold, impersonal competitors flounder and fail. I would be remiss if I did not single Ranimol out for her handling of my account. This lady is on top of it. I’m hoping that Quicken recognizes this and is compensating her accordingly! Quicken has the formula for continued success. It’s about satisfied customers…and they definitely “get that”.

It Was A Smooth Transaction Where The Loan Officer Allowed Input And Actually Listened.

A Quicken Loans Client — Fri, 12 Aug 2011 21:16:53 +0000

All was done professionally. No complaints at all.