Quicken Loans Reviews and Customer Service Ratings » Quick

Quicken Loans has excellent customer service

jbrown1 — Tue, 07 Feb 2012 15:53:08 +0000

Why do we keep going back to QuickenLoans? This was the third time my husband and I have refinanced. All we had to do was supply some information and QuickenLoans did all the rest. We liked how we could check the status of our loan on line 24/7 and we closed within 2 weeks. Plus, QuickenLoans has excellent customer service. They are always available to answer our question. Thanks to everyone for making this so easy!

Very smooth

jbrown1 — Tue, 07 Feb 2012 15:47:54 +0000

Austin Niemiec was very professional and polite. He really tried to make our loan as stress-free as possible. Everything went very smooth and rather quickly….a pleasure! We will refer our friends and family to him whenever we see an opportunity to do so.

Quick and Easy

jbrown1 — Tue, 31 Jan 2012 15:57:14 +0000

Our loan process was quick and easy. After inquiring about refinance all we had to do was provide some documentation and sign the required documents. All of the transactions were done from our home including the final closing.I would recommend Quicken Loans to anyone considering refinance or purchase.

Listened to our needs

jbrown1 — Sun, 29 Jan 2012 15:56:02 +0000

Chris Pfeiffer was excellent to work with on our Re-Mortgage. He listened to our needs and worked to supply us with a solution that met all our needs

I couldn’t believe how easy it was!

jbrown1 — Wed, 25 Jan 2012 14:34:39 +0000

Rich Rathburn and Michelle Daniels were awesome to work with! I couldn’t believe how easy it was to apply for and get a loan through Quicken loans! It was amazingly fast and easy!

I would HIGHLY recommend QL to ANYONE buying or refinancing

jbrown1 — Tue, 10 Jan 2012 18:26:01 +0000

The Quicken Loan TEAM, led by Chris Jurkiw and supported by Sarah Lambert and Lisa Luplow has been FANTASTIC. I’m completely impressed at which the speed of this loan has been processed. I would HIGHLY recommend QL to ANYONE buying or refinancing a home.Thank you so much for making my dream come true.

Easy and quick process

jbrown1 — Fri, 06 Jan 2012 18:31:30 +0000

My wife and I are very pleased with our refinancing team (Sean Ratliff). This has been a very easy and quick process. All questions were answered promptly. I feel they had our best interest in mind. This has been the best experience, with peace of mind being the thing we needed. Thank you so much for all your help Sean and the team. I would highly recommend Quicken Loans to all my friends. We will never go anywhere else for future refinancing. Thanks again, Roger

FANTASTIC! If At First They Didn’t Succeed They Kept Trying And I Finally Got More Than I Asked For!!

A Quicken Loans Client — Fri, 09 Sep 2011 20:27:38 +0000

My re-fi started out with my clicking on one of the one line “cheap re-fi” buttons. Instantly I had four phone calls from four different companies. I’m disabled so my income sources are not exactly conventional. The first three companies just said no but Nawal Zayad kept trying. We seemed to be talking three or four times a day trying to resolve the underwriters requirements. (The days of easy re-fi’s are definitely over.) I was asking for a re-fi with cash out to pay of an existing second. I also had a two week rate lock so the clock was ticking with each request for more documentation. I got turned down by the underwriters, even without the cash out. Instead of giving up on a client Nawal asked Bill Howard, her senior rep to step in and see what he could do. To make a long bit of praise short Bill reworked the numbers to prove to the underwriters that not only was I worthy of the re-fi but also the cash out! The whole process took less than a month. As the rate lock was set to expire the same day Bill got loan approval a notary downloaded the docs and rushed over so my wife and I could sign before 7PM when the lock expired.

I have the highest praise not only for Nawal and Bill but also for Bill’s assistant and their local notary. While the underwriters seemed to demand the world in documentation, as I said I am not a typical refi, in retrospect I understand what and why they were doing it and have the greatest respect for them.

My out of pocket closing costs were minimal and rolled into the loan.

If rates keep dropping I might even re-fi again and definitely go back to them. I am recommending Quicken Loans to my friends and neighbors. Don’t let their name confuse you as they have nothing to do with the software except that the owner started that company too. Be sure to read his bio as he certainly lives the lifestyle.

A very happy client.
Tony in Santa Monica, CA

“I received a $5 gift card for writing this review regardless of whether or not I had a positive or negative experience.”

Fast, Friendly, And Efficient Process

A Quicken Loans Client — Tue, 30 Aug 2011 17:08:16 +0000

I was rather shocked – and very pleasantly surprised – that a company as large as Quicken left me so completely satisfied. In todays global market so many companies see only numbers and this results in cold, impersonal customer service. I even find this to be the case at local banks. It tends to make you jaded. Which is why this was such a gratifying experience for me. “Cold, impersonal service” couldn’t have been futher from the truth with the Quicken team that processed my loan. Granted; turning a profit is the name of the game for any company. But the attention to detail and warm personal service Quicken delivered will ensure that it will continue to turn a profit year after year while it’s cold, impersonal competitors flounder and fail. I would be remiss if I did not single Ranimol out for her handling of my account. This lady is on top of it. I’m hoping that Quicken recognizes this and is compensating her accordingly! Quicken has the formula for continued success. It’s about satisfied customers…and they definitely “get that”.

Quick And Efficient

A Quicken Loans Client — Mon, 08 Aug 2011 21:16:42 +0000

So far everyone has been extremely helpful and very pleasant to work with. This is a tedious process and so much paperwork, but everyone is following up to make sure everything is accurate.