Quicken Loans Reviews and Customer Service Ratings » Smooth

Quicken Loans has excellent customer service

jbrown1 — Tue, 07 Feb 2012 15:53:08 +0000

Why do we keep going back to QuickenLoans? This was the third time my husband and I have refinanced. All we had to do was supply some information and QuickenLoans did all the rest. We liked how we could check the status of our loan on line 24/7 and we closed within 2 weeks. Plus, QuickenLoans has excellent customer service. They are always available to answer our question. Thanks to everyone for making this so easy!

Very smooth

jbrown1 — Tue, 07 Feb 2012 15:47:54 +0000

Austin Niemiec was very professional and polite. He really tried to make our loan as stress-free as possible. Everything went very smooth and rather quickly….a pleasure! We will refer our friends and family to him whenever we see an opportunity to do so.

Listened to our needs

jbrown1 — Sun, 29 Jan 2012 15:56:02 +0000

Chris Pfeiffer was excellent to work with on our Re-Mortgage. He listened to our needs and worked to supply us with a solution that met all our needs

Fast, Friendly, And Efficient Process

A Quicken Loans Client — Tue, 30 Aug 2011 17:08:16 +0000

I was rather shocked – and very pleasantly surprised – that a company as large as Quicken left me so completely satisfied. In todays global market so many companies see only numbers and this results in cold, impersonal customer service. I even find this to be the case at local banks. It tends to make you jaded. Which is why this was such a gratifying experience for me. “Cold, impersonal service” couldn’t have been futher from the truth with the Quicken team that processed my loan. Granted; turning a profit is the name of the game for any company. But the attention to detail and warm personal service Quicken delivered will ensure that it will continue to turn a profit year after year while it’s cold, impersonal competitors flounder and fail. I would be remiss if I did not single Ranimol out for her handling of my account. This lady is on top of it. I’m hoping that Quicken recognizes this and is compensating her accordingly! Quicken has the formula for continued success. It’s about satisfied customers…and they definitely “get that”.

It Was A Smooth Transaction Where The Loan Officer Allowed Input And Actually Listened.

A Quicken Loans Client — Fri, 12 Aug 2011 21:16:53 +0000

All was done professionally. No complaints at all.

Quicken Loans – Efficient

A Quicken Loans Client — Fri, 25 Feb 2011 16:12:59 +0000

It was all good. Very quick,efficient and smooth.

Quicken Loans – Everything Went Smooth

A Quicken Loans Client — Thu, 20 Jan 2011 22:32:47 +0000

Both were very professional and everything went smooth

Quicken Loans – Kept Me Informed Every Step

A Quicken Loans Client — Thu, 30 Dec 2010 18:33:54 +0000

All questions were answered very promptly and we were kept informed atevery step. It went smoothly.

Quicken Loans – Couldn’t Have Went Smoother

A Quicken Loans Client — Mon, 13 Dec 2010 23:22:39 +0000

Everything went great and up to date couldn’t have went smoother. I givethem both a # 10.

Quicken Loans – Best Experience EVER!

A Quicken Loans Client — Fri, 19 Nov 2010 20:06:31 +0000

We have just experienced the best mortgage re-finance ever! We are totally serious about this. I noticed from an add on the internet about the low rates and decided to check it out. Quicken Loans was the first to respond, and her name is Daniella Murcko. She asked the basic questions she needed to so she could check into the best possible rate and told us she would get back to us with 24 hours. True to her word, she did exactly that. She informed us in simple terms what Quicken could offer and asked if we wanted to proceed, informing us of the time frame, paperwork needed, etc. We accepted the offer and everything took place exactly as she said it would, no surprises, no changes in rates or terms, it all went exactly as she stated it would. The next person in charge of telling us what documents were needed was Clinton Riley. We received an email stating all that was needed as well as a personal phone call (Daniella also made phone calls to us which truly added to the personal side of the business deal as well as showing commitment to customers) to be sure we understood exactly what stage we were at and what was to come next. Everything was so smooth from beginning to end, and in 30 days or less!! We have owned several homes and re-financed a few times, and I am truly impressed with the integrity, personalization, and promptness of Quicken and their employees. I would highly recommend this company to anyone even remotely thinking of getting a lower rate, you won’t be disappointed!